FAQs

We appreciate that superannuation can be confusing — to help, here are some questions we are commonly asked. If these do not provide the answers you need, contact us on 1800 444 396.

LGIAsuper is going digital

From 19 January 2019, we will communicate information about your account and LGIAsuper via digital channels where possible. That means we will use your registered email or mobile phone number to send you important notifications about the fund, including links to your annual statement.

LGIAsuper’s move to digital represents a significant change in the fund’s history. To ensure you’re prepared, check out the question and answers below.
 

How will ‘going digital’ benefit me?

The move to digital will allow us to engage with you regularly via tailored communications designed to help you make the most of your super. It also means you can access important notifications such as your annual benefit statement quicker. We are looking at more efficient, secure and timely ways to update you on the fund and your LGIAsuper account. Reducing the amount of mail we send is also good news for the environment.
 

If I decide not to receive general communications, will I still receive a seminar invitation?

If you have unsubscribed from general communications, you will no longer receive a digital invitation to our seminar series. This does not mean you are not welcome to attend. You can still book your place at one of our seminars via the website, email or over the phone. Check our website regularly for seminar times and locations.

Remember, you can subscribe to general communications any time via Member online or by calling us on 1800 444 396. You can also let us know via email – info@lgiasuper.com.au.
 

I have given you my correct email address and have a mandatory communications preference of digital. Why have you sent me a letter in the post?

We will always do our best to respect your communication preferences, but there may be times when we have to send you important information about LGIAsuper and your account via post. The move to digital will be a gradual process. We will continue to refine our systems and approach to ensure you receive the best digital experience possible.
 

I would like to receive general communications but I don’t have an email. What should I do?

We will be keeping our website updated with useful tools and articles to help you make the most of your super. We are also available to help you with any questions you have over the phone or in person. No matter where you live, or what technology you have access to, we’re here to help. If you do create an email address, you can subscribe to general communications any time.
 

What happens if I don’t update my communication preference by 18 January 2019?

If you don’t update your communication preferences, we will use your current registered email and mobile to send you mandatory communications, where possible. If we do not have your email address, we will not be able to send you communications via email. Please ensure your personal details are correct by calling, emailing us, or updating them in Member online.

You will be required to opt-in to receive general communications like SuperNEWS and seminar invitations via digital channels. Contact us any time if you’d like to subscribe to general communications.
 

Can’t find what you’re looking for? Here’s an extended list of frequently asked questions.

For a copy of the Digital Communications Significant Event Notice sent to all LGIAsuper members, check out the Governance section of our website.

If you have any further questions, please call 1800 444 396.

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