COVID-19 information for members and employers

LGIAsuper’s team and systems have been well-prepared to handle the issues facing us all. We aim to minimise disruption, protect our members’ interests, and ensure the health and safety of our staff and members.

This web page will be updated regularly with the latest information for our members and employers. 

Temporary closure of walk-in counter service in Brisbane

12 January 2022

In light of the current increase in COVID-19 cases in South-East Queensland, LGIAsuper’s walk-in counter service in Brisbane will be temporarily closed from Wednesday 12 January 2022 until 7 February 2022.

This temporary measure is a response to the Government’s latest recommendations to minimise face-to-face contact during the current increase in COVID-19 cases. It will help keep our members and employees safe, ensure we are able to maintain our services to you, and help prevent the further spread of the virus in the community.

We will publish an update on this website's homepage prior to 7 February to confirm the reopening of our walk-in counter service.

In the meantime, I can reassure you that all other areas of LGIAsuper remain fully operational. Our team and systems are well-prepared to handle the situation and continue providing the services you need.

Telephone and online services to help you

Many requests and updates for your account can be made over the telephone or online.

  • Our Contact Centre is available on 1800 444 396 – weekdays 08.00 am to 5.30 pm (AEST).
  • You can also request us to contact you – enter your details at lgiasuper.com.au/contact, and one of our team will respond as soon as possible.
  • You can access and make changes to your account securely by logging into Member Online. If you have not used Member Online before, you can register for access in just a few minutes.
  • You can complete some transaction requests securely and legally over the telephone with our Contact Centre team – these include work test declarations, partial benefit payments, and changes to pension payment amounts.
  • Any appointments that you may need with one of our super specialists or financial advisers can be made over the telephone or Zoom video call.
Assistance with forms

If you would like us to review your entries on a form before submitting it, our team can help you over the telephone. If needed, they can advise you on how to share your document securely with us.

If you require a document witness, we recommend you ask a trusted friend or relative in your local area during the current situation.

We’re here to help

If you need assistance or have any questions, please contact us on 1800 444 396.