You ask, we deliver - a word from our new CEO

Kate Farrar shares the latest news from across the fund.

 

LGIAsuper new CEO

First published: June 4

Since joining LGIAsuper six weeks ago, I’ve been working with the team to better understand our business and our customers. I feel very fortunate to have stepped into the role of CEO at such an exciting time for the fund – and I have David Todd and the Executive team to thank for that.

Under David’s leadership, funds under management at LGIAsuper have grown from $3 billion in 2006 to over $11 billion. As Chief Investment Officer, David will continue to play a vital role in the growth of our fund.

We have also introduced an industry-leading administration platform to allow faster processing and increased efficiency across the business. It’s an initiative that will benefit LGIAsuper members and employers for years to come.

LGIAsuper’s members-first approach was recently acknowledged at the Conexus Financial Superannuation Awards when we won the award for Australia’s best medium super fund. But we’re not resting on our laurels.

Looking after your retirement savings is a responsibility we take very seriously. With trust being a major talking point in the financial services industry, we will continue to do so.

Listening to your feedback is vital - not only does it help us to improve our day-to-day services, it leads to the development of exciting new products and services.

You told us you wanted access to strategic advice on investments outside super. We listened, introducing a new service – LGIAsuper Advice Plus. Read more about our Advice services here.


You told us you wanted a new website that was simpler, faster and easier to use. We went to work, and recently launched your brand new LGIAsuper website.

You told us you wanted to hear from LGIAsuper more often. We will be engaging with you more frequently via tailored campaigns and information designed to help grow your super.

You can help us by changing your communication preferences to email.

Switching to email takes just seconds in Member online. While there, you can update your preferred email from a work address to your personal address in a few clicks.

If you are more comfortable providing us with your details over the phone, call 1800 444 396 and one of our friendly team will help you out. Either way, it’s goodbye to snail mail and soggy envelopes!

By improving our digital services and product offering, we hope to make things as easy and convenient as possible for you when it comes to managing your super. At the same time, we remain firmly committed to delivering the friendly, personal service you are used to. Whenever you call LGIAsuper, you’ll quickly speak to a real person from our local team.

Fast, friendly and helpful support at your fingertips. We’re here to make your super, super easy.

Kind regards,

Kate Farrar